Executives Property Management Services

Residential Tenancy Branch

Navigating the world of rentals can be complex—but you’re not alone.

The Residential Tenancy Branch (RTB) is the government body that oversees residential rental laws in British Columbia. It’s an essential resource for tenants, offering clear, reliable information about your legal rights and responsibilities under the Residential Tenancy Act.

Knowledge is power—and we’re here to support you in having the best rental experience possible.

Whether you’re wondering how to give proper notice to end your tenancy, what your landlord is required to provide, or how to handle a dispute, the RTB provides helpful guides, official forms, and detailed processes to support you every step of the way.

BC’s tenancy laws are some of the most comprehensive in Canada, and we believe it’s important that our residents feel empowered and informed. While our team is always here to assist and clarify, we encourage tenants to take full advantage of the RTB’s resources to better understand the framework we all operate within.

Visit the RTB website: gov.bc.ca/landlordtenant
Call the RTB directly: 1-800-665-8779

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Taking care of our properties and the people who live in them is a top priority.

Reporting maintenance issues promptly helps protect your home and ensures your comfort, safety, and peace of mind.

Submitting a request is simple and available 24/7 through your Tenant Portal, whether you’re on a desktop or using the mobile app. All requests go directly to our dedicated Maintenance Department and are addressed on a first-come, first-served basis, with priority given to urgency.

Every request is time-stamped and documented, keeping our team accountable to respond quickly and follow through.